Frequently Asked Questions (FAQ) | GRUHAM
📍 ABOUT OUR PRODUCTS
Q: What materials are GRUHAM products made from?
A: All GRUHAM products are handcrafted from sustainably sourced, eco-friendly wood. We carefully select wood that is safe for kitchen use, durable, and showcases natural grains and beauty.
Q: Are your products food-safe?
A: Yes, our cutting boards, bowls, and platters are finished with food-safe oils, making them perfect for serving and everyday use.
Q: Are all products handmade?
A: Yes, each product is handcrafted by skilled artisans. Slight variations in color, grain, and texture are natural and make every piece unique.
📍 PRODUCT CARE & MAINTENANCE
Q: How do I care for wooden kitchenware like cutting boards and platters?
A: Simply wipe with a damp cloth after use. Avoid soaking in water. For long-lasting beauty, apply food-safe mineral oil regularly to prevent dryness and cracking.
Q: Can I use wooden candle holders for real candles?
A: Yes, but use tealight candles and avoid burning candles till the very bottom. Always keep wooden candle holders on a heat-safe surface and never leave them unattended while lit.
📍 ORDERS & CUSTOMIZATION
Q: Can I place a custom order or request personalized engraving?
A: Yes, we offer customization for bulk orders and special gifts. Please contact us via email or the Contact Us page for personalized requests.
Q: How do I place an order on GRUHAM.in?
A: Simply browse our collections, add products to your cart, and proceed to checkout. We accept multiple payment options including UPI, credit/debit cards, and more.
📍 SHIPPING & RETURNS
Q: How long does shipping take?
A: Orders are usually processed within 2–4 working days and delivery takes 5–7 working days across India, depending on your location.
Q: Do you ship internationally?
A: Currently, we ship only within India. International shipping will be announced soon.
Q: What if my product arrives damaged?
A: Please contact us within 48 hours with photos of the product and packaging. We offer hassle-free returns or replacements in case of transit damage.
Q: What is your return policy?
A: We accept returns for defective or damaged products only. Custom or personalized products are non-returnable. Please visit our Return Policy page for full details.
📍 GIFTING & PACKAGING
Q: Do you offer gift packaging?
A: Yes! Our products are packed beautifully and we offer the option of adding a personalized gift note at checkout.
📍 SUSTAINABILITY & BRAND PROMISE
Q: How is GRUHAM eco-friendly?
A: From responsibly sourced wood to sustainable packaging, every step reflects our commitment to nature. We also plant trees regularly as part of our brand promise.
Q: Where are GRUHAM products made?
A: Every piece is proudly handcrafted in India by skilled artisans, supporting local craftsmanship and traditional techniques.
📌 Where to Contact
Still have questions?
Reach us at:
📧 info@gruham.in / gruham3012@gmail.com
Or visit our Contact Us page.